Blog Posts
COVID-19 update from our team
With multiple restrictions being put in place by the state and federal government in response to the spread of COVID-19, we wanted to provide you with an update on our services and stores.
For our online services, we will be continuing to work as normal and will provide you with updates if any changes are made.
Unfortunately, in order to reduce human to human contact, we have chosen to suspend our pick up service and have ceased our return and exchange option in store. If you would like to organise a return or exchange, we recommend sending your product via post and contacting us on email at support@uggexpress.com.au.
In line with the changes made by Australia Post, we will no longer require a signature on deliveries. If a signature is needed, the delivery driver or post office employee can sign on your behalf with your permission. Check details here.
Following the latest social distancing requirements and updated federal and state government advice to stay at home unless it is essential, we have decided to temporarily close most of our retail stores now.
UGG Express - UGG Boots Warringah Manly Store
Reopen on May 1st
Monday- Sunday 10am-5pm (Thursday till 6pm)
UGG Express - UGG Boots Macquarie Centre
Reopen on May 5th
Monday- Sunday 10am-5pm (Thursday & Saturday till 6pm)
UGG Express - UGG Boots Chatswood Westfield Store
Reopen on May 6th
Monday- Sunday 10am-5pm (Thursday & Saturday till 6pm)
UGG Express - UGG Boots Homebush DFO
Site 9 & Site 16
Closed, will be reopened around 2nd week of June.
Our Factory Outlet at Wentworth Point is closed and will be reopened on June 2nd . However, the warehouse is open from 9am-4pm from Monday to Friday for picking up or return and exchange, please contact support team before popping in. We will keep you updated if this changes.
If you have any concerns or issues, please send your enquires to our customer service team on support@uggexpress.com.au. Please subscribe to our newsletter to be notified of any changes to our services in the coming weeks.